Due to the Chatbot’s broad knowledge base and quick response, we offer to implement in the least amount of cost and time. Internal company information, e.g. which landscape gardener is responsible for which object, can be integrated at short notice without any problems. Thus, the virtual assistant works on numerous questions independently from the beginning and learns daily through the artificial intelligence.
Connected to internal software
The integrated chatbot, which is connected to the ERP and CRM systems, goes one step further. In this way, the virtual assistant can access further information and thus answer even more customers with individual inquiries, schedule appointments and create tickets for the employees more independently. Especially in the case of damage claims, a faster restoration is then guaranteed, which increases customer satisfaction.
Once damage has occurred, the customer is asked many questions in order to sort or repair the damage. In this situation, the chatbot can inform the customer which craftsman is responsible for the type of damage occurred, for example in the case of water or fire damage. The chatbot records the incident, passes it on to the insurance company (if necessary) and reports it to your employees in your ‘’in-house’’ ticket system. If the incident is too extensive or too complex, the chatbot transfers the conversation live during opening hours to an employee or informs by e-mail.