Our platform - Virtual assistants as central communication tool

With recent technologies in the field of Artificial Intelligence, we simulate human behaviour by imitating the process steps of a service employee in the customer dialog in a solution-oriented manner. This means that the system can take over individual steps independently and complete them in a target-oriented manner through a natural conversation. Our system was trained to solve problems with the same process steps as its human counterpart.

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Communication with the end customer can take place not only on different channels but also in languages. Whether directly in the chatbot or app, via WhatsApp or Facebook, every user can freely choose how he prefers to contact the company. Furthermore, the virtual assistant currently speaks more than 10 languages, although he also understands spelling mistakes or short forms known for text messages.

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For a particularly natural interaction you can communicate with our virtual assistants by voice input. Language processing systems create an interface which let humans communicate with computers intuitively.

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Through the interplay of effective chatbot services and lived customer proximity through human interaction, companies can optimize their customer relations and thus maintain sustainable customer loyalty.

how to work hand in hand

The dashboard is a monitoring platform that shows current and historical activities as well as statistics of the chatbot. It also provides the live chat interface and several editor functions.

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Since the GDPR came into force and at the latest after the US-Privacy Shield Agreement was declared invalid, far-reaching security requirements have been imposed on the processing of personal data, particularly in cloud applications.

how we deal with that