Virtual assistants as central communication tool

Let your customer communication become a competitive advantage. Customers use different channels to get in touch with companies. Respond to all enquiries from email, SMS, social media or chat on a single, clear page by connecting all communication channels.

Bundle all communication channels in one inbox

With our artificial intelligence made in Germany, we simulate human behaviour by imitating the process steps of a service employee in the customer dialog in a solution-oriented manner. This means that the system can take over individual steps independently and complete them in a target-oriented manner through a natural conversation. Our system was trained to solve problems with the same process steps as its human counterpart.

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Simply create chat and voicebots without any coding knowledge. This is made possible with our no-code platform and the graphical user interface. All conversation elements can be inserted and combined, individually adapted or completely re-created using drag-and-drop. The platform is made available via the browser so that it can be used at any time and without downloading. You and your team members do not need any programming knowledge, because the intuitive interface is very easy to use.

More about the No-Code Platform for Conversational AI

With the help of ready to use templates, an assistant with in-depth industry knowledge can be created without further ado. All templates for the use cases can be adopted directly or serve as a basis for your individual adjustments via the no-code editor.

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For a particularly natural interaction you can communicate with our virtual assistants by voice input. Language processing systems create an interface which let humans communicate with computers intuitively.

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Through the interplay of automated services through AI and customer proximity through human interaction, companies can optimize their customer relations and thus maintain sustainable customer loyalty.

How to work hand in hand

The dashboard is a monitoring platform that shows current and historical activities as well as statistics of the chatbot. It also provides the live chat interface and several editor functions.

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Whether SaaS or On Premises, we adapt the virtual assistant to your needs. You want a connection to your internal CRM and ERP system or prefer an independent stand-alone solution, we make both possible. Our open platform allows maximum flexibility.

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Since the GDPR came into force and at the latest after the US-Privacy Shield Agreement was declared invalid, far-reaching security requirements have been imposed on the processing of personal data, particularly in cloud applications.

How we guarantee the highest safety standards