Blob Anmation

Conversational skills - multilingual & multichannel-capable

Communication with the end customer can take place not only on different channels but also in languages. Whether directly in the chatbot or app, via WhatsApp or Facebook, every user can freely choose how he prefers to contact the company. Furthermore, the virtual assistant currently speaks more than 10 languages, although he also understands spelling mistakes or short forms known for text messages.

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Text and Speech Recognition

Our chatbot software is made in Germany. But that does not stop it from being multilingual. Do you speak English? Pas de problème. Currently we offer our system in the following languages:

  • German
  • English
  • French
  • Spanish
  • Turkish
  • Dutch
  • Swedish
  • Arabic
  • Japanese
  • Italian
  • Russian
  • Polish

Thanks to our language-agnostic processes for text and speech processing, our system is also proficient in numerous other languages within a very short time.

Text Comprehension

Above all for text messages, a shortened sentence structure is used more often, otherwise there are many spelling mistakes. But even then, our virtual assistant is trained and answers all questions:

  • my heaters don't get warm
  • can you tell me why the heating doesn't get warm?
  • why isn't the heating warm?
  • i wanted to know why the heating does not get warm.
  • why doesn't the heating get warm?

Multichannel-capable

Many customers prefer to use the phone because finding the chatbot sometimes complicated. We have developed our virtual assistant so that it can communicate on a variety of channels. All common systems like Mail, WhatsApp or Facebook are supported: