Blob Anmation

Facility management & maintenance - providing excellent services with virtual assistants

The responsibilties of facility management are multifaceted. From the coordination of cleaning staff and craftsmen, the organisation of garden maintenance, the technical maintenance of buildings and machines as well as the qualified recording of damage reports, many calls from customers are standard questions that would be answered on the website, but might take longer for them to manually find, and this is where the virtual assistant comes in. It can handle many requests independently and provide quick answers and solutions. Thus, freeing up staff from dealing with such cases.

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On average
35 %
of all inquiries can be automated
Over
25 %
of all damage reports are recorded via the virtual assistant
More than
4.000
mediated inquiries

Quick implementation

Due to the virtual assistant’s broad knowledge base and quick response, we offer to implement in the least amount of cost and time. Internal company information, e.g. which landscape gardener is responsible for which object, can be integrated at short notice without any problems. Thus, the virtual assistant works on numerous questions independently from the beginning and learns daily through the artificial intelligence.

Connected to internal software

The integrated chatbot, which is connected to the ERP and CRM systems, goes one step further. In this way, the virtual assistant can access further information and thus answer even more customers with individual inquiries, schedule appointments and create tickets for the employees more independently. Especially in the case of damage claims a faster processing will increase customer satisfaction.

Organization of damage reports and maintenance work

Once damage has occurred, the customer is asked many questions in order to sort or repair the damage. In this situation, the chatbot can inform the customer which craftsman is responsible for the type of damage occurred, for example in the case of water or fire damage. The virtual assistant records the incident, passes it on to the insurance company (if necessary) and reports it to your employees in your ‘’in-house’’ ticket system. If the incident is too extensive or too complex, the virtual assistant transfers the conversation live during opening hours to an employee or informs by e-mail.

Our virtual assistants provide support especially in the following areas:

  • Qualified damage reports through intelligent checklists and the identification of initial alternatives for action
  • Pre-qualification of complex requests
  • place orders
  • Appointment arrangements
  • Answering questions about your range of services
llustration

Analysis and smart services

In order to use the full potential of the chat offer our dashboard shows all relevant performance indicators and topic frequencies at a glance - clearly and intuitively prepared. This can be extended by our employee live chat.

Particularly in IoT applications, targeted warnings can be integrated, and service tickets can be prioritized through traffic light systems. Maintenance technicians on site receive all order information from the service ticket directly on their mobile devices.

By linking augmented realty applications or smart dataglasses operators can repair damage themselves to some extent by means of visual assistance.

To analyse business activities, the communication of the virtual assistant is analysed and data relevant to companies is processed. Which spare parts had to be ordered and shipped in the last quarter? With this information, supply chains and deployment plans can be optimized.

We use the "Google Analytics" service for statistical analysis, optimization and customized design of our services.

Cookies and similar technologies are used for this purpose. Your consent to the use of this service is voluntary and can be revoked at any time with effect for the future.

Further information on the service and revocation can be found in our privacy policy.

Privacy Policy Imprint

We use the "Google Analytics" service for statistical analysis, optimization and customized design of our services.

Cookies and similar technologies are used for this purpose. Your consent to the use of this service is voluntary and can be revoked at any time with effect for the future.

Further information on the service and revocation can be found in our privacy policy.

Privacy Policy Imprint
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