Banking - Predestined for AI-powered customer communication
The use of chatbots/voicebots is particularly valuable when companies have to deal with a high volume of constantly recurring enquiries about numerous standardised issues and, at the same time, a consistent service quality with the best possible accessibility is required. It is obvious that these criteria are present in the customer service of banks. It is therefore not surprising that some banks have already discovered virtual assistants. Bank customers are looking for immediate and convenient ways to conduct their transactions, but at the same time they want a personal and human experience. Virtual assistants are therefore the ideal solution to improve the customer experience through perfected services and by still creating an increased cost efficiency.
Where our pre-trained virtual assistants are already helping
- Contact search
- Branch search
- Pre-qualification and forwarding of complex customer enquiries
- Making appointments
- Setting up callback
- Account balance enquiry
- Assistance with opening an account
- Advice in the event of card loss
- Answering FAQs about online banking
- Enquiries about transactions made
- Information about standing orders
If you have not found your desired application area here - no problem! You can configure and expand your virtual assistant by yourself via our platform without any coding skills. You are also welcome to do this together with us.