On average
55 %
of all inquiries can be automated
Over
27 %
of all damage reports are recorded via the virtual assistant
More than
3,750
mediated inquiries
Organization of damage reports and maintenance work
Once damage has occurred, the customer is asked many questions in order to sort or repair the damage. In this situation, the chatbot can inform the customer which craftsman is responsible for the type of damage occurred, for example in the case of water or fire damage. The virtual assistant records the incident, passes it on to the insurance company (if necessary) and reports it to your employees in your ‘’in-house’’ ticket system. If the incident is too extensive or too complex, the virtual assistant transfers the conversation live during opening hours to an employee or informs by e-mail.
Our virtual assistants provide support especially in the following areas:
- Qualified damage reports through intelligent checklists and the identification of initial alternatives for action
- Pre-qualification of complex requests
- place orders
- Appointment arrangements
- Answering questions about your range of services
