Intelligent tenant communication for companies of all sizes
As soon as you have found what you desire in an apartment, questions might start arising. Which room has the best lighting? What are the pet owning policies? Can I install parquet flooring in the living room? In these cases, questions like that are possibly asked outside the normal working hours for an employee. In addition to traditional communication channels the real estate industry can be improve the quality of their customer service by providing their tenants with a virtual assistant that handles numerous concerns on an individual case-by-case basis.
Your tenants have reason to complain or want to report damage? Our virtual assistant helps to record all details and creates a qualified service ticket for your customer service employees.
As a digital expert on all aspects of property management, our virtual assistant is not only an adept point of contact for all tenant-specific questions throughout the entire leasing cycle, from move-in to move-out or contract renewal, it is also the most effective way to get them answered.
An intelligent real estate search turns interested parties into tenants.
People searching for rental properties often go first on real estate agent platform websites. At the latest now prospective customers come across their potential property management company for the first time. Similarly, this process can be done through an intelligent chatbot integrated into your homepage that can assist customers getting their needs met by finding what they are searching for, and lastly booking them an appointment for a visit. While apartment tours are being conducted by employees, the virtual broker has already scheduled the next appointments.
Better living through good neighbourliness
Especially in larger neighborhoods, neighbors rarely know each other personally, although a good neighborhood increases the quality of life for all tenants.
It’s important to take care of yourself and others around you.
Important neighborhood concerns like:
- Shopping assistance for an older person
- Walking for a sick person
- Watering the flowers on holiday
- Lending the drilling machine to the neighbour
are known to everyone and will received by our virtual assistant that forward them to all neighbours.
Tenants who want to offer their help can contact the person directly or they inform the virtual assistant who will inform the person help seeking about the good news.
If someone would like to offer their help in various areas independently of a concrete request, they can inform the virtual assistant in general. If requested, the person can then be put in touch directly.
Connection of housing-related services
Whether it’s a new electricity provider, the fastest Internet provider or the closest Car-Sharing car. Real estate companies often have contracts with partners in these areas. If the tenant has questions about this, the chatbot can also provide users with this information and open up other sources of income for the real estate companies.