Information on services and referral to the right contact person
No matter if services of a facility manager, the services of the landlord accompanying the apartment or contract details of real estate insurance companies; customers who are interested in your products often take a look at your company homepage in the evening or at the weekend and still want to find the right service without long search. This is where the virtual assistant comes in, which finds the right solutions quickly and efficiently by asking specific questions.
How to provide services and contacts 24/7
The answer to all FAQs - relieve your service staff of answering recurring inquiries
If you receive a large volume of customer inquiries on recurring topics and your service representatives spend a large portion of their time working on them, virtual assistants who can master all of your FAQs in a snap will increase customer service efficiency and satisfaction.
Why our FAQ function is so special
With intelligent real estate search to the desired property
A property is the right one if it meets all the necessary search parameters of interests. Particularly the search within large property selections often requires a lot of time and effort from the prospective buyer because of the exact inspection of the exposés and their comparison. Your virtual assistant knows your entire portfolio and knows which properties are of interest to buyers and tenants through an intelligent conversation.
How to find the desired property with AI
Damage reports - quick help with repairs
Our experienced virtual assistants for specialists for any damage assessments. Damage and defect reports of any kind can be submitted by your customers around the clock in a qualified form. From a small nuisance in your home to a complete blackout, immediate assistance increases the satisfaction of your customers.
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Appointment booking & scheduling - just a few steps to the desired date
In any professional environment, a busy schedule means many opportunities but also many tasks. It's not easy to handle the balancing act between managing your meetings gapless on the one hand and enough time for preparation and follow-up work at the other hand. Hand over the time-consuming task of scheduling in trusting hands of your personal virtual assistant and focus your resources on the things no one can do for you.
More information about the virtual appointment assistant
Customer surveys - using virtual assistants to increase the participation rate
Customer satisfaction is key for follow-up orders, referrals and low move-out rates. But only companies that know their customers' needs can satisfy them. Customer satisfaction surveys are an easy way to get direct feedback from your customers and put your own service quality to the test.
Why virtual assistants should run your customer survey
Employee helpdesk: A virtual assistant for employee requests
Many companies initially only think of use cases for their own customer service when using virtual assistants. However, a virtual assistant also makes internal company communication easier. Instead of waiting endlessly for call backs, which then land on the answering machine again, endlessly searching for information on the intranet and asking questions to colleagues. If the right contact person is not known, all employees can contact the chatbot that takes care of these and many other concerns.
How to relieve employees and avoid frustration