Get meaningful customer feedback from all touchpoints
Virtual assistants are ideal helpers to implement your individually designed customer surveys. The virtual assistant approaches your customers directly and encourages them to participate with his friendly manner. In contrast to conventional surveys via mail, e-mail or phone call, the interest in trying out a new a new intuitive communication technology also increases your customers' willingness to participate. Virtual assistants communicate in dialogues compared to one-way survey questionnaires.
The advantage of a more personal interaction is that it increases the acceptance of participation and at the same time it provides more truthful information from the participants than companies would get with a survey conducted by human employees.
How virtual survey assistants reach your customers
- directly via your website
- in the customer portal
- via a link by e-mail
- via social media & messenger
- in your app
- via telephony
... in other words, wherever you want to contact your customers.
If you are already using bots4you's virtual assistants, we will jointly determine when and to what extent you would like to collect customer feedback in already existing processes.
An artificial intelligence that also evaluates its collected feedback
A great willingness to participate creates large amounts of data that must be evaluated intelligently and efficiently, because correct recommendations for action can only be derived from valid analyses.
- Was the craftsman on time?
- Is the property as described in the exposé?
- How do you rate the condition of your apartment?
- Are you satisfied with the service of your property management?
In the real estate context, customer satisfaction refers to nothing less than one's own living environment. Regardless of whether you are a buyer or a tenant, there are countless ways to obtain valuable feedback as a broker or manager.
Therefore, we provide you with survey templates on various topics or we implement your individual concepts.
Once it has been defined which information is to be collected, the data protection-compliant evaluation based on quantitative and qualitative parameters is carried out in real-time via our dashboard.more about the dashboard